Case Studies
      We have provided a series of case studies to show the range and success of our company's service. Click here to return to the Case Studies index.
       
      Organisation
      Bass Hotels & Resorts — Holiday Inn & Crowne Plaza
       
     

Background
      Since 1991 Next Step has been delivering team development programmes for both existing and newly formed teams (at hotel openings). The primary purpose of the interventions has been to enable strong, robust, harmonious, congruent and effective management teams equipped with skills and processes to achieve their respective unit’s goals in a very aggressive business environment. Team development programmes have been successfully delivered for both company-owned and franchised hotels.
       
      Project Objectives
     

Individual team development programmes have been designed in order to address the following key objectives :

  • To start / continue ( for existing teams ) the team-building process.
  • To review how the teams had commenced working together ( if the team had already

been formed ) and … Build upon successes / Eliminate difficulties.

  • To provide a forum to enable the teams to address some current 'team' and / or

'organisational' issues and develop plans, which when implemented would make the

team / organisation more productive.

  • To provide the teams with an opportunity to review how it works together, in order

that the team could improve its teamwork practices, performance and contribution.

  • To discuss and agree the team's role, remit and accountabilities.
  • To discuss and agree the team's key performance expectations.
  • To discuss and agree individuals' 'expectations' of one another, i.e.
  • Team Leader of Team Members
  • Team Members of Team Leader
  • Team Members of Team Members.
  • To get to know one another even better, and have some fun together.
       
      Project Outcomes
     

The investment in this 'development intervention' assisted both teams and individuals to address and move forward in a number of key areas :

  • To have gained clarity about the team's and individuals’ responsibilities and accountabilities.
  • To have a common understanding of the performance expectations of the team.
  • To have highlighted key 'team' and 'organisational' issues and tackled them as appropriate, or developed contingencies in anticipation of future issues.
  • To have discussed and gained clarity on 'short-term' priorities and requirements.
  • To have benefited from 'insights' into each team member’s career / project experience, personal team-working contributions and skills.
  • To have discussed and agreed 'expectations' of one another
 
       
     
 
 
   
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